It is finally here. After 6 months of fighting with numerous people, our car was finally released to us this week.
Many people asked us what our next steps are, now that we have got the car. We are still exploring our options. But there is no way we are letting anyone involved to walk free after harassing our family for the past 6 months. We believe that one of the reasons, everyone involved were able to drag it for the past 6 months, was due to the lack of awareness and processes regarding auto insurance in India. And that is why I am writing this post. It is going to be a long post, so please bear with me while I take you through our experience and learning from this whole ordeal. If you are someone who owns a car in India, then I urge you to read this and share it as much as possible so that others don't have to go through the same experience again.
Other parties involved: SBI General Insurance, Akshaya Motors and Mercedes Benz India.
Long story short: Our car (Mercedes E250) met with an accident on 1st July 2016 and the initial estimate given to us was Rs. 15.85 lakhs to repair the car. On 29th September 2016, another estimate was given raising the total repair cost to Rs. 18 lakhs. This exceeded 75% of the IDV (insured declared value) of the car,which as per policy could be written off as total loss. We refused and agreed to pay anything over Rs. 15 lakhs from our pockets. Final bill: Rs. 14.55 lakhs. Insurance Paid: Rs. 13.73 Lakhs and we paid Rs. 80,000. Date of Delivery of car: 10th January 2017 after fighting for more than 6 months.
If you want to read a detailed chronology of events, you can skip to the end of this post.
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